Conference programme

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Keynote address: Corporate risk manager's perspective on claims management

Lars Henneberg, Vice President & Head of Risk and Insurance, A.P. Møller - Mærsk A/S


Panel discussion: Business interruption claims: lessons learned from large catastrophes in South East Asia

Are your BI policies adequate to respond to Nat Cat risks when a natural catastrophe strikes? The 2011Thai floods and Japanese tsunami highlighted the challenges and complexities of calculating losses and determining coverage. In this session, BI experts will uncover the lessons learned and factors that will improve the efficiency and effectiveness of your BI claims management:

  • Pre-loss planning - What does this involve and how does it benefit your clients?
  • Post-loss claims management - handling a claim to ensure the insured can resume normal flow of business as quickly as possible
  • The role of Forensic Accountant - how can its service speed up the claim settlement procedure?
  • Case studies - Thailand floods/Japanese Tsunami

Andrew Tjaardstra, Asia Editor, POST

Brian Whitmore, Managing Director, Asia, BELFOR
(Asia) Pte Ltd
Danny Ooi, Regional Claims Manager, SCOR Reinsurance Asia-Pacific Pte Ltd
Norman Kwan, Managing Director, East Asia, Matson Driscoll & Damico Limited (MDD)




Panel discussion: Claims management outlook: how to seize the crucial opportunity to develop customer relationship through positive claims experience

In the environment that is both economically challenging and extremely competitive, claims management can be the factor that distinguishes the insurance companies and positions them as leader of the industry. Failure to provide good customer service is one among many culpable elements that impede the development and growth of the industry.

Is claims management sector in need of a reform? What is the meaning of customer-centric approach and how does it translate to the day-to-day tasks that Claims Teams are facing?

Learn how customer-centric approach can bring in more revenue, increase client retention and put your company at the forefront of the game.

Moderator: Rudolf Frei, Managing Director, IBNR Insurance Consulting Ltd

Neil Thomas, Head of Claims, Asia, Willis Group
Lucia Sun, Senior Claims Specialist, Ace Group
Ritu Thakur, Regional Director, Customer Operations, AXA Asia


Transforming claims through predictive analytics

Insurers are facing a perfect storm, making sustainable profits even more challenging  
Claims departments are under increasing pressure to produce better loss ratios. Predictive modelling enables claims departments to mitigate those claims most at risk

This industry dialogue will uncover how advanced claims analytics and predictive modelling can lead to identifying and controlling claims costs, integrating the claim knowledge back into the underwriting rule set, and transforming the entire claims capability as a result of this insight.

Jack Jia, Director, Fraud Investigation & Dispute Services, EY




Afternoon Keynote address:
Emerging risks in the Asia region - a reflection of developing economies
Duncan Howorth, CEO, Jardine Lloyd Thompson Asia


Panel discussion: 
Employees' compensation (EC) Claims in Hong Kong: strategies to reduce EC costs

For the past few years, the Hong Kong EC market has seen the increase of frequency and severity of claims and decreased available insurance capacity. Nevertheless, a few companies managed to successfully keep their EC spend under control by taking a multi-disciplinary approach. Find out how insurers helped these companies strategically manage their EC spend. This session will also examine on-going EC underwriting and claims management market issues in Hong Kong.

  • Current EC market overview in Hong Kong
  • Success stories of EC cost reduction through risk management, occupational safety and claim management
  • Post-injury claims management: improving efficiency in bringing the injured employees back to the workplace

Allan Yu, Governing Committee Member, Hong Kong Federation of Insurers (HKFI)

Dr Sun Lai, Managing Director, TRM (HK) Ltd
Evelyn Yan, Director of Claims Services, AON Hong Kong Ltd
Harry Wong, Director & General Manager, Hong Leong Insurance (Asia) Ltd




Liability in Marine Insurance

Marine insurance claims are complex by nature. Hear about the impact of recent marine accidents such as the Costa Concordia and Lamma Ferry collision in Hong Kong.

Hannah Purves, Claims Director, Markel International


Interactive session:
Ensuring the growth of insurance industry in the Asian region through adequate talent supply

As the insurance industry is looking at the emerging markets for larger profits and growth, the issue of shortage of talent in the region is proving to be an obstacle to the expansion. What are your strategies to secure the necessary talent in order to sustain the rapid growth?  Hear from the industry professionals about their blueprint for talent management

  • Investing in training your current staff to develop strong leadership
  • Bringing the local staff up to the global standards
  • Attracting leadership from overseas

Neil Thomas, Head of Claims, Asia, Willis Group

Damian Reid, Head of Human Resources, General Insurance, Asia Pacific, Zurich Insurance Group

Sydney Soo, Head of Claims,  Asia Capital Reinsurance Group Pte Ltd
Chris Kershaw, Managing Director, Global Markets, Peak Re
Mark Greenwood, Regional Director, Asia & the Middle East, Chartered Insurance Institute (CII)


Keynote address:
Claims Handling - a Western Perspective

James Curbeam, Director of Global Claims and Administration, Las Vegas Sands Corp.






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